Company Policies
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Cancellation Policy
As a client, you have the right to cancel pre-booked lessons without charge, provided you give the tutor a cancellation notice at least 24 hours before the lesson start time. Failure to give 24 hours' notice will result in a full charge for that lesson. You are not tied to lessons, and we are very flexible, whether you are paying for a block of lessons or on a pay-as-you-go basis.
Fees & Payment
We do not offer free trial lessons. Our fees are charged per session as described below. We offer a 10% sibling discount if both siblings are in the same building. Fees are collected on a pay-as-you-go basis.
Fees
- 1 Hour Session: £53.90 per person
- 45 Minute Session: £45.90 per person
- 30 Minute Session: £35.90 per person
Invoicing and Payments
- Invoicing: Tutors will send invoices, and you will receive an invoice with details of the lessons and a lesson report for your records and to monitor your progress.
- Cash Payments: Our tutors do not accept cash payments. Any cash given to a tutor will be considered a tip, and you will still receive an invoice for that lesson.
- Accepted Payment Methods: We only accept electronic payments and bank transfers. We do not have access to your payment details. We use a third party called Stripe to collect payments from clients.
- Payment Processing: Once we send out your invoice, depending on when the tutor completes their report for the lessons, we will deduct the fees from your debit or credit card via Stripe within 24 hours from the time the invoice is issued by the tutor.
Dispute Resolution
If a tutor has raised an invoice that does not make sense to you, and the funds have already been deducted from your account, please let us know. We will investigate and refund accordingly, except in cases of late cancellation notifications.
Missed Lessons
We have a 24-hour cancellation policy in place. Any lesson missed by the student with less than 24 hours' notice shall be paid for, unless circumstances were exceptional or agreed otherwise with the tutor. If the tutor is unavailable for a scheduled lesson, the lesson will be rescheduled to a different day.
Limitation of Liability
a) The Teacher is responsible for foreseeable loss or damage caused by breach or negligence, but not for unforeseeable loss or damage.
b) If lessons are performed at the student's home, the Teacher is responsible for any damage caused to that property.
c) The Teacher's liability is not limited to death, personal injury, negligence, fraud, or fraudulent misrepresentation.
General
a) Neither party is liable for breaches due to uncontrollable causes.
b) Photocopying of music is prohibited.
c) Examination entries, festivals, competitions, etc., will only be entered with agreement.
d) The client is responsible for insurance of the student's instrument.
e) Medical conditions affecting the student must be informed.
f) Parent or guardian consent is required for teaching students under eighteen.
Privacy Policy
Introduction
Marie De Bry Arts Academy ® Ltd ("we," "us," "our") is committed to protecting the privacy and security of your personal data. This GDPR and Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This policy applies to all personal data provided by clients, students, tutors, and visitors to our website.
Data Controller
Marie De Bry Arts Academy ® is the data controller responsible for the processing of your personal data. Our contact details are:
Marie De Bry Arts Academy
Website: [www.marieartsacademy.com](https://www.marieartsacademy.com)
Email: [admin@marieartsacademy.com](mailto:admin@marieartsacademy.com)
Data Collection
We collect the following types of personal data:
- Contact Information: Name, email address, phone number, and address.
- Payment Information: Billing details and payment history. *(Please note: We do not store payment details. We use a third party called Stripe to collect payments from clients.)*
- Student Information: Age, educational background, and learning preferences.
- Tutor Information: Qualifications, experience, and references.
- Website Usage Data: IP address, browser type, and pages visited.
- Demographic Information: Postcode, preference of musical instrument, interests, and other information relevant to client inquiries, offers, and surveys.
Purpose of Data Processing
We process personal data for the following purposes:
- Service Provision: To provide and manage tutoring services.
- Communication: To respond to inquiries and provide customer support.
- Payment Processing: To manage payments and billing. (Payments are processed through Stripe.)
- Compliance: To comply with legal obligations.
- Marketing: To send promotional materials, if consent has been given.
- Website Customisation: To present content, options, or functions tailored to your needs.
Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent: When you have given explicit consent for us to process your data.
- Contract: When processing is necessary for the performance of a contract with you.
- Legal Obligation: When we need to comply with a legal obligation.
- Legitimate Interests: When processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When personal data is no longer needed, we securely delete or anonymise it.
Data Sharing
We may share your personal data with third parties in the following circumstances:
- Service Providers: To companies that provide services on our behalf, such as payment processors (e.g., Stripe) and IT support.
- Legal Requirements: To comply with legal obligations or respond to lawful requests from public authorities.
- Business Transfers: In connection with any merger, sale, or transfer of assets, your data may be transferred to the new owner.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: The right to request a copy of the personal data we hold about you.
- Rectification: The right to request correction of any inaccurate or incomplete data.
- Erasure: The right to request deletion of your personal data, under certain conditions.
- Restriction: The right to request restriction of processing your personal data, under certain conditions.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Objection: The right to object to the processing of your personal data, under certain conditions.
- Withdraw Consent: The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Cookies
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences to present content, options, or functions that are specific to your needs. They also enable us to see information about how many people use the website and what pages they visit. Cookies do not provide us access to your computer or any information about you, other than that which you choose to share with us. You can use your cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will use cookies when you visit it.
Controlling Information About You
We will never lease, distribute, or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 2018.
Security
We will always hold your information securely. We have implemented physical and electronic security safeguards to protect your personal data. Unfortunately, the transmission of information via the internet is not always completely secure, and therefore transmission is at your own risk. Please note that we have no control over other websites linked to ours. If you provide information to a website linked to ours, we are not responsible for their protection and privacy.
Access to Your Information or Records
We give you the right to access your information held by us. Your right of access can be exercised in accordance with the Data Protection Act 2018.
Limitation of Liability
a) The Teacher is responsible for foreseeable loss or damage caused by breach or negligence, but not for unforeseeable loss or damage.
b) If lessons are performed at the student's home, the Teacher is responsible for any damage caused to that property.
c) The Teacher's liability is not limited for death, personal injury, negligence, fraud, or fraudulent misrepresentation.
General
a) Neither party is liable for breaches due to uncontrollable causes.
b) Photocopying of music is prohibited.
c) Examination entries, festivals, competitions, etc., will only be entered with agreement.
d) The client is responsible for the insurance of the student's instrument.
e) Medical conditions affecting the student must be informed.
f) Parent or guardian consent is required for teaching students under eighteen.
Policy Updates
This policy may be updated from time to time. The latest version will be published on our website. This Privacy Policy was last updated on 07/07/2024.
Contact Information
If you have any questions about this policy, wish to exercise your rights, or need to contact us for any reason, please reach out to us at [admin@marieartsacademy.com](mailto:admin@marieartsacademy.com) or write to us at 78 York Street, Marylebone, London W1H 1DP (Admin office only).
We appreciate your trust in Marie De Bry Arts Academy Ltd and value your privacy. Your peace of mind is important to us, and we are committed to safeguarding your information.
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I'm Just Amazed
"My 6-year-old daughter started piano lessons with Marie De Bry Arts Academy. She has progressed over the past few weeks. I’m just amazed! Keep up the good work guys."
Sarah P
